I have a discount code, how do I use it?
At the checkout page, on the right hand side enter your discount code in the box.
Do you ship internationally?
Yes, we offer free worldwide shipping.
Where do you ship from?
We ship from our partnered warehouses & factories located in US, Australia & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
How do I track my order?
Once your order has been dispatched, we will send a notification via email with tracking information. You can track your order here: https://merchandiseplug.com/pages/track-your-order
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
How do I set an account up?
Click this link to set up an account: https://merchandiseplug.com/account/register
What payment methods do you accept?
We accept all major credit cards (Visa, AMEX, Discover, Master Card) and PayPal payments.
When will my order arrive?
The delivery time is based on the product and which warehouse it is being shipped from. The product can arrive in 3 days - 3 week. We are not responsible for delays caused by the customs department in your country.
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Is checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to firstname.lastname@example.org.